The Restorative Place Limited Privacy Policy
Effective date: 01.06.2026
This privacy policy explains how The Restorative Place Limited collects, uses, stores and protects your personal information.
For the purpose of this policy, “The Restorative Place” refers to The Restorative Place Limited, trading as The Restorative Place.
Who we are
The Restorative Place Limited is the data controller for the personal information we collect and use.
You can contact us at:
The Restorative Place
41 Dulwich Village
London
SE21 7BN
Information we collect
We may collect and use the following personal information:
* name
* email address
* phone number
* date of birth, where provided
* address, where provided
* emergency contact details, where provided
* booking history
* attendance history
* cancellation and no-show records
* purchase history
* class pack, subscription and membership information
* payment status and billing information
* communication preferences
* enquiries or messages you send to us
* waiver and agreement records
* health, injury, pregnancy, postnatal or accessibility information you choose to share with us
* website, device and booking system usage information, such as IP address, browser type and pages visited
We do not store your full payment card details. Payments are processed securely by our payment and booking providers.
How we collect your information
We collect information when you:
* create an account
* book or attend a class, appointment, workshop or event
* buy a class pack, drop-in, intro offer, subscription or membership
* complete a waiver, form or agreement
* contact us by email, phone, website, social media or through our booking system
* sign up to receive news, updates or marketing
* use our website or booking platform
We may also collect information from our booking, payment and website providers where needed to run the studio.
How we use your information
We use your personal information to:
* create and manage your customer account
* process bookings, purchases, memberships and class packs
* take payments and manage billing
* send booking confirmations, reminders, receipts and service updates
* manage cancellations, waitlists, late cancellation fees and no-show fees
* manage memberships, contracts, waivers and studio policies
* support your safety and experience in class
* respond to enquiries and customer service requests
* send marketing emails where you have opted in to receive them
* understand how people use our website, booking system and services
* improve our timetable, services and customer experience
* meet our legal, accounting, tax and business obligations
Health and special category information
You may choose to tell us about injuries, medical conditions, pregnancy, postnatal considerations, accessibility needs or anything else that may affect your practice.
We only ask for this information where it helps us support a safer and more appropriate experience for you.
Health information is treated with extra care. We only use it for the purpose of supporting your participation, safety and experience at the studio, and we do not use it for marketing.
Our lawful bases for using your information
We only use your personal information where we have a lawful basis to do so. These may include:
* Contract - to manage bookings, purchases, class packs, subscriptions, memberships and customer accounts
* Legal obligation - to keep records required for tax, accounting, business and legal purposes
* Legitimate interests - to run and improve the studio, manage attendance, respond to enquiries, keep appropriate records and protect the smooth running of our services
* Consent - where you have opted in to marketing, or where you choose to provide certain health or wellbeing information
You can withdraw consent for marketing at any time by unsubscribing or contacting us.
Who we share your information with
We may share your information with trusted third parties who help us run the studio, including:
* booking and customer management providers
* payment processors
* website and email providers
* accountants, bookkeepers and professional advisers
* IT, software and analytics providers
* insurers, legal advisers or regulators where necessary
* public authorities where required by law
We only share information where necessary and expect our service providers to protect it appropriately.
Payments
Payments are processed through secure third-party payment providers. We do not store your full card details.
We may be able to see limited payment information, such as whether a payment has been made, failed, refunded or disputed.
Marketing
We will only send you marketing emails where you have opted in or where we are otherwise permitted to do so.
You can unsubscribe at any time by using the link in our emails or contacting us directly.
We may still send essential service messages, such as booking confirmations, payment receipts, class changes, cancellation notices and membership information.
Cookies and website use
Our website and booking system may use cookies or similar technologies to help the site work, understand how people use it and improve the customer experience.
Some cookies are essential. Others, such as analytics or marketing cookies, may only be used where required with your consent.
You can usually manage cookie settings through your browser or through any cookie banner shown on our website.
International data transfers
Some of our service providers may process personal information outside the UK.
Where this happens, we expect appropriate safeguards to be in place to protect your personal information in line with applicable data protection law.
How long we keep your information
We only keep personal information for as long as necessary for the purposes set out in this policy.
We may keep certain records for longer where needed for legal, accounting, tax, insurance or business reasons.
Where information is no longer needed, we will delete it, anonymise it or securely archive it.
Your rights
You have rights in relation to your personal information. These may include the right to:
* access the personal information we hold about you
* ask us to correct inaccurate or incomplete information
* ask us to delete your information
* ask us to restrict how we use your information
* object to certain uses of your information
* ask for a copy of your information in a portable format
* withdraw consent where we rely on consent
To exercise any of these rights, contact us at hello@therestorativeplace.com.
Children
Our services are not generally directed at children.
Where a child or young person attends a class, appointment, workshop or event, we may require consent from a parent or guardian and may ask for information needed to support their safety and participation.
Third-party websites
Our website or booking system may contain links to third-party websites or services.
We are not responsible for the privacy practices of third-party websites. Please review their privacy policies before providing personal information.
Keeping your information safe
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.
Access to personal information is limited to those who need it to run the studio and provide services to you.
Complaints
If you have questions or concerns about how we use your personal information, please contact us first at:
You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how your personal information has been handled.
Changes to this policy
We may update this privacy policy from time to time.
The latest version will be available through our website, booking system or customer account area.